Wheel Alignment Technician

Job description

Overview

We are recruiting!

Our client in Lusaka, is looking for a Wheel Alignment Technician to join their team for a job vacancy within the automotive industry.

To apply, or for more information, follow the link below.

Wheel Alignment Technician

Responsibilities:

Responsible for inspecting, diagnosing, and adjusting vehicle wheel alignment to factory specifications.
Using specialised alignment equipment and tools to correct steering wheel systems and ensure optimal vehicle performance, extended tyre life, enhanced driving safety and comfort for the customer.

Key Performance Areas

Vehicle Inspection and Diagnosis

Conduct thorough pre-alignment inspections of tyres, suspension components (e.g., shock absorbers, struts, mountings), steering linkages, and ride heights.
Identify worn or damaged parts that may affect alignment and recommend necessary repairs or replacements to the customer or service advisor.
Listen to customer concerns and road test vehicles to understand reported handling issues (e.g., pulling, uneven tyre wear, steering wheel off-centre).

Wheel Alignment Services

Operate specialised equipment to assess and identify issues with wheel alignment, including measuring angles like caster, camber, and toe.
Interpret alignment reports to identify necessary adjustments to the suspension and steering components to correct alignment problems.
Conduct thorough inspections of tyres, suspension, and steering systems to identify potential issues and ensure overall vehicle safety.

Customer Service

Communicate technical information clearly to customers, explaining alignment issues and recommended repairs or services.
Provide a detailed report of the alignment work performed, including the before and after measurements and any adjustments made.

Post-Alignment Verification and Testing

Conduct post-alignment checks to verify that all adjustments meet manufacturer specifications.
Perform final road tests to confirm improved handling, straight-line tracking, and customer satisfaction.
Explain alignment results and any further recommendations to customers clearly and professionally.
Identify and pursue additional sales opportunities where appropriate.

Workshop and Equipment Maintenance

Perform routine maintenance, calibration, and repairs of wheel alignment equipment according to manufacturer specifications.
Maintain accurate records of inventory supplies, and equipment maintenance schedules for audit purposes.
Troubleshoot and repair malfunctions or breakdowns of alignment equipment.
Adhere to relevant safety protocols and regulations related to workshop and wheel alignment procedures and equipment operation.
Participate in stock takes of relevant store stock, parts and tools.

The job holder is required to perform any duties over and above the outputs of the job which are at the reasonable request of a superior

Qualifications and Experience:

Minimum Qualification

Ordinary Level Certificate
Trade Tested Motor Mechanic
Valid driver’s license

Preferred Qualification

Additional relevant technical qualification will be an added advantage

Minimum Experience

Tyre fitting exposure and at least 6 months Wheel Alignment Bay experience under supervision with successful completion and certification of relevant accredited training.

Preferred Experience

At least 3 years’ experience following technical assessment in conjunction with the completion and certification of relevant accredited training.

Competencies:

Knowledge

Proficiency in operating computerised alignment equipment and diagnostic tools.
Solid understanding of vehicle suspension and steering systems.
Skilled in diagnostics and adjustment techniques.
Ability to interpret alignment readings accurately.
Knowledge of various vehicle types (cars, light trucks, SUVs).
General mechanical aptitude and familiarity with hand tools.

Skills / Behaviour

Analytical & problem-solving skills
High attention to detail
Critical thinking and decision-making skills
Excellent customer / Service orientation
Good Communication skills to explain complex technical issues to customers
Ability to work as part of a team
High work ethic and ability to work efficiently in a fast-paced environment
Physical stamina and ability to lift heavy weights and perform repetitive movements
Integrity/honesty

“All candidates are required to obtain their ZAQA certification from the Zambia Qualifications Authority (ZAQA)”