Skip to content
My Account: job matches, alerts and application tools ♡ Support our platform
Zambia Job Alerts Jobs. CVs. Cover letters.
Job alert

Senior Digital Transformation & Services Quality Assurance Specialist.

Zambia National Commercial Bank Plc Lusaka

Cover letter help Need a cover letter?
Create my cover letter
What job seekers said
The cover letter helped me explain a gap in my employment history perfectly.
Miriam Mwape
My cover letter finally highlights my strengths instead of just listing my duties.
Juliet Sinkala
My cover letter actually sounds like a professional wrote it. Very impressed.
Isaac Bwalya
My old cover letter was basically just "please give me a job." The new standard actually highlights my value. Got a role at a lodge in Lower Zambezi.
Limpo L.
That cover letter framework saved my life. I had to apply for three jobs in one night, and the structure made it so fast.
Sikota M.
My cover letter used to be so repetitive. The new format makes my career progression look so natural.
Chabota H.
I always struggled with the opening line of my cover letters. The template made it so strong and professional.
Tukiya M.
The cover letter templates are gold. I just tweaked a few things and it was good to go.
Stephen Bwalya
My cover letter was always the weakest part of my application. Not anymore!
Patrick Mulenga
Got hired at a logistics firm in Makeni. The standard cover letter definitely made me stand out from the other applicants.
Musonda K.
I always struggled with writing cover letters. This gave me the perfect structure to sell myself.
Natasha Mulenga
The cover letter template gave me so much confidence. I sounded like an expert, and the interviewers treated me like one.
Mary Musonda
My cover letter used to be a generic copy-paste. Now it actually speaks to the job description.
Esther Sinkala
I finally understand how to use keywords in my cover letter. Got a marketing gig at a great agency.
James Bwalya
My old cover letter was so boring. The new one actually told a story about my achievements.
Elizabeth Mwape
My cover letter finally looks professional. No more grammatical errors or weird formatting.
Lucy Sinkala
Guys, that ATS cover letter template worked magic. It sounded exactly like me, just more professional.
Mwila Musonda
The cover letter generator actually picks out the right keywords. HR told me my application was exactly what they were looking for.
Lombe Nyirenda
The cover letter matched the job description perfectly. I didn't have to spend 3 hours thinking of what to write for one application.
Sampa Kalaba
I'm just happy I don't have to write cover letters from scratch anymore. The format is so clean.
Wiza Simbeye
Thank you! The tailored cover letter got me the interview, and my experience did the rest.
Ndinawe Phiri
My cover letter used to be just one paragraph begging for a job. The new standard one makes me look like a serious professional.
Besa C.
That cover letter structure is a game changer. It forces you to highlight your achievements, not just your daily tasks.
Lungu P.
Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Zambia National Commercial Bank Plc

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerZambia National Commercial Bank Plc
  • LocationLusaka
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Zambia National Commercial Bank Plc
Location
Lusaka
Posted
July 22, 2025
Job type
Full Time
Category
IT & Telecoms
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Lusaka

Website Zambia National Commercial Bank Plc

Job description

Reference Number
HCBPDB071725
Description

JOB PURPOSE

The Senior Digital Transformation & Services Quality Assurance Specialist role plays a central role in safeguarding the quality and viability of ZANACO’s digital banking projects and services. The role is responsible for ensuring quality assurance in the delivery and support of digital banking initiatives. It ensures that digital banking initiatives are fully aligned with revenue goals, and proactively identifying and mitigating risks throughout the digital banking project lifecycle.

JOB RESPONSIBILITIES

Project Quality Assurance: Develop and implement robust quality assurance processes for digital banking projects, ensuring all deliverables meet established quality benchmarks.
Service Quality Assurance: Develop and implement robust quality assurance processes for digital banking services, ensuring all digital channels meet established quality benchmarks.
User Acceptance Testing (UAT) Management: Design, lead, and execute comprehensive UAT plans for digital banking projects, ensuring all functionalities meet business requirements and user expectations in line with comprehensive risk management associated with testing.
Validations: Manage validation of UATs and enhancements in line with the set business objectives, regulatory compliance and IT security principles and frameworks.
Revenue Assurance: Analyze and validate the revenue/value impact of new digital banking initiatives, safeguarding alignment with revenue goals, business objectives and identifying potential gaps.
Risk Management: Proactively identify, assess, and mitigate risks associated with digital banking projects, implementing effective controls and mitigation strategies.
Audit Management: Manage and track digital banking related risk and audit items, ensuring timely resolution and adherence to compliance standards.
Reporting & Communication: Effectively communicate UAT results, risk assessments, and audit findings to stakeholders, providing clear recommendations for action.
Collaboration: Work closely with project managers, developers, business analysts, and other stakeholders to ensure seamless integration of quality assurance activities throughout the project lifecycle.

 

Requirements

QUALIFICATIONS/EXPERIENCE

Education:

University degree In Computer Science/IT/Business IT or relevant discipline.
Risk and Project certifications will be added advantage.
Minimum five  (5) years relevance experience in a banking or Fintech environment.
Experience in payment systems development, digital banking, mobile money and Fintech product development processes will be an added advantage.

 

COMPETENCIES

Passion for innovation, development, product design and digital solutions.
Ability to communicate effectively with both business and technical teams.
Efficient time management.
Ambitious & energetic.
Digital Product development and testing. 

INTERNAL/EXTERNAL CONTACT

External:

FinTech’s, Technology & Solution Partners and Vendors.
Other Banks/MNOs 

Internal:

 

Risk & Compliance
Client Solutions
Products and Channels
Project Management Office
Information Technology
Digital Sales
Marketing
Retail & Commercial
Strategy & Innovation
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
Yes
Location
Lusaka

🔔

Job alerts

Choose the jobs you want to hear about.

Your browser will ask for permission once.