Human Resource Manager

Job description

EMPLOYMENT OPPORTUNITY – HUMAN RESOURCE MANAGER

The International Hospital of Zambia (IHZ) is a premier healthcare provider committed to delivering high-quality, patient-centred medical services. With a strong emphasis on excellence, innovation, and accessibility, IHZ is driving transformation in healthcare standards across Zambia.

As part of our organisational development, we are seeking a highly qualified and experienced HUMAN RESOURCE MANAGER to lead our human resources department. This role is essential in ensuring best practices in HR management, supporting employee engagement, and aligning HR strategy with the hospital’s mission and growth.

EMPLOYMENT TYPE AND DURATION: FULL-TIME, 2-YEAR RENEWABLE CONTRACT DUTY LOCATION: IHZ FAIRVIEW HOSPITAL, LUSAKA
REPORTS TO: CHIEF OPERATING OFFICER WORKING HOURS: 48 HOURS PER WEEK

Job Purpose

To oversee and manage all aspects of the human resources function, including recruitment and selection, employee relations, performance management, training and development, compensation, compliance with labour laws, and HR strategy. The HR Manager will play a key role in fostering a supportive and high-performance workplace culture.

Main Duties and Accountabilities

Develop and implement HR strategies and initiatives aligned with the hospital’s objectives.
Develop, recommend and implement Human Resource policies, programmes, procedures and practices to attract, retain, motivate and develop employees.
Monitor and improve organisational culture, employee engagement, and retention.
Lead and manage recruitment, selection, onboarding, and orientation processes.
Develop talent acquisition strategies to attract top healthcare professionals.
Oversee succession planning and career development initiatives.
Develop and monitor overall HR strategies, systems, tactics and procedures across the hospital.
Manage employee relations, grievances, and disciplinary procedures.
Monitor and ensure compliance with Zambian labour laws, health regulations and HR standards.
Maintain and update employee handbook and HR policies.
Identify/assess training needs and, coordinate continuous professional development and certification activities.
Organise leadership development and capacity-building programmes.
Design and manage compensation, benefits, and rewards programmes.
Oversee and manage a robust performance appraisal system and goal setting processes that drives high performance.
Nurture a positive working environment.
Analyse HR metrics such as turnover, engagement, absenteeism, staff productivity, and recommend improvements.

Minimum Qualifications and Experience:

Full Grade 12 School Certificate or equivalent.
Bachelor’s Degree in Human Resources, Business Administration, or a related field.
Master’s Degree is an added advantage.
Minimum of 5 years of progressive HR experience, preferably in a healthcare or large service- oriented organisation.
Member of the Zambia Institute of Human Resource Management.

Knowledge and Skills

Strong leadership and people management skills.
Excellent verbal and written communication skills.
Excellent interpersonal and negotiation skills.
Strong analytical and problem-solving skills.
Excellent time management skills with a proven ability to meet deadlines
In-depth knowledge of HR software systems and labour legislation.
Ability to maintain confidentiality and handle sensitive matters professionally. Proficiency in HRIS platforms and performance management system.

APPLICATION PROCEDURE

Interested candidates must submit the following:

Cover letter expressing interest in the position.
Updated Curriculum Vitae with contact information, and three (3) traceable referees.
Certified copies of academic and/or professional qualifications.
Copy of NRC or Passport

Applications and supporting documents must be sent via email to careers@ihzfairview.com, as a single PDF document, addressed to:

The Chief Operating Officer

International Hospital of Zambia IHZ

Fairview Hospital

Stand 30079, Chilubi Road,

P.O. Box 50879,

LUSAKA.

CLOSING DATE:

The closing date for receiving applications is Friday, 25th July 2025.

Only shortlisted candidates will be contacted.

A competitive salary package will be offered to successful candidate

Please note that the International Hospital of Zambia does not solicit payment of any funds towards the recruitment process.

Your health our Passion