Infrastructure Support Engineer

Job description

We are seeking a highly organized and detail-oriented Infrastructure Support Engineer to provide essential support to our client, a telecom group operating in Zambia offering mobile, data and fintech services. The Infrastructure Support Engineer will be responsible for smooth operations of the Data Center infrastructure and resources, management of IT security in accordance with the IT policy and best practices.

Key Responsibilities:

Data Centre Management 

Capacity planning and monitoring of IT resources in the Data Centres.
Regularly updating the server/network inventory which should include complete details with accuracy.
Close liaison with Facilities and Networks in capacity management.
Manage allocation and regulate the use of DC /DR space by partners and enforce.
Cable management – smart and clearly labelled.
Standardization and best practices.
Ensure monitoring of power, temperature, etc… in the DC/DR.
Provide hands and feet support to the offshore teams.
Asset register management.

Compliance

Ensure 100% availability and functionality of all Hardware equipment.
Ensure availability of relevant reports (Checklists and dashboards).
Ensure that All partner’s out of scope dependence are managed without impacting service delivery.
Day-to-day troubleshooting partner VPNs and all network issues with the off shore team.
Update customer details accurately.
Patch management /OS upgrade.
LAN / WAN management.
Ensure all vulnerability and penetration testing scan are closed within the given time.
Media tape management (on-site, off-site and DC).
Ensure monthly restore drill and artifacts for all critical applications are verified.
Ensure monthly consolidated backup validation of all critical applications are done.
Compliance as per ISMS (27001) and BCMS (22301) guideline.

Hands and feet support

Provide hands and feet support to the off-show teams as and when required.
Manage and ensure spares availability.
Coordinate the extraction and sharing of systems logs as and when required.
Ensure that the out-of-band access to the DC environment is tested and working all the time.
Work on all DC resource augmentation projects.

Ticket Management

Manage and coordinate resolution of tickets or incidents within agreed SLA.
Coordinate troubleshooting sessions and ensure resolution.
Track NSD tickets and ensure closure.
Ensure SLA reviews and feedback is provided to IT management.
Raise and present the PCR tickets in CAB.

Desired Skills, Qualifications and Experience:

Diploma / degree in Computer Systems Engineering and Hardware Maintenance SPARC T7 Servers Installation and Maintenance Virtualization cloud computing Storage Tek Tape Libraries Entry-Level and Midrange Field Delivery Support Consultant.
6 years’ experience with a minimum of 4 years as infrastructure engineer within the Telecoms industry.
Experience in Networking, Hardware and managing of Data Centre infrastructure and resources.
Practical experience in server and network device.
Knowledgeable in modern server technologies, including virtualization.
Good Communication skills.
Team player.
Enthusiastic and personal drive Initiative.
Ability to handle pressure.
Willing to learn.
Flexible – Ability to handle new situations and adapt to whatever circumstances.

How to apply

Interested candidates should submit their application before 28th July 2025. Only shortlisted candidates will be contacted.

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