IT Officer

EMPLOYMENT OPPORTUNITY 

Applications are invited from suitably qualified, experienced, motivated and reliable individuals to join our significantly growing team of professionals for the position of Information Technology (IT) Officer at Care Cooperative Savings and Credit Society Limited (CareCoop).

ORGANISATIONAL PROFILE 

CareCoop is a member driven Savings and Credit Society Organisation (SACCO) registered under the Ministry of Commerce, Trade and Industry. The organization has experienced phenomenal growth in the last few years and now seeks to fill the following position;

IT OFFICER

Main Purpose of Job 

The IT Officer is responsible for the management, strategy and overseeing of all technology operations in CareCoop and evaluating them according to established goals, analyzing the business requirements of all departments to determine their technology needs and managing the design and implementation of all technical systems and eliminating security risks.

The IT Officer will oversee the CareCoop IT Department and will provide technical and administrative support to all IT systems and functions. The IT Officer will ensure the efficient operation, security, reliability, and resilience of all CareCoop electronic systems. The IT Officer will also develop and manage the IT Department to ensure high quality of services provided. The IT Officer will advise the management team on information systems solutions and will develop such solutions as needed.

Key Responsibilities 

Main duties include but are not limited to the following:

IT Strategy & Planning
Develop IT strategy aligned with business strategy, vision, and goals; optimal department structure and processes.
Develop and Implement IT Budget and ensure cost effectiveness of IT operations.
Determine organisation wide ICT hardware and software requirements.
Implement system changes and administer access to systems and information utilising approved information technology security policies, standards and guidelines
Prepare yearly IT budget, monitor and control actual cost against budget
Ensure IT support issues by staff and members are attended to efficiently and in a timely manner
Prepare quarterly IT reports for management and board
Spearhead installation and maintenance of various ICTs hardware in order to ensure smooth operation of LAN, WAN, and various ICT systems and accessories
Spearhead installations, adaptation and upgrading of software in order to ensure smooth operational of the equipment and processes
Make sure that Service Level Agreements (SLAs) are checked and are within agreed terms for any ICT related issues
Ensure that Polices and Manuals are up to date and are within the legal framework
To make sure that Disaster Recovery Plans (DRPs) are tested for business continuity and backups are tested
Leading the development and implementation of standard operating procedures and policies with an emphasis on maintaining and ensuring operation continuity and systems security
Lead data & Systems Administration
Conduct in-house training and staff orientation to familiarize staff with IT systems used by CareCoop.
Plan, support and oversee internal IT projects
Ensure that enhancements, backups and updates on core system and various alternative digital channels are done.
Lead development of innovative communications tools
Risk Management – Identify Risks, formulate controls and additional Actions to mitigate exposure

Experience

Not less than three (3) years of relevant IT experience at a similar level in an organization of similar size, preferable in a Financial Institution
Experience in implementation of complex business applications such as CBS and/or ERP systems
Professional certifications and/or trainings in network, system, database administration, virtualization technologies, cloud solutions, software development/architecture is considered an advantage
Sound understanding of computer systems (hardware/software), networks etc.
Experience in analysis, implementation and evaluation of IT systems and their specifications
Experience in controlling information technology budget
Excellent written and verbal communication skills
Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
Must have the ability to maintain confidentiality and work well with others
Excellent organizational and leadership skills
High level of attention to detail
Proficiency in web development technologies such as Java/Spring, Laravel/PHP, Python, JavaScript and HTML/CSS.
Awareness of the laws governing ICT, cyber etc
Candidate must also be a member of ICTAZ

Qualifications

Grade 12 School Certificate with a minimum of five (5) ‘O’ Levels (Credit or better)
Bachelor’s degree in Computer Science, Software Engineering, IT, Telecoms or equivalent

TO APPLY

Interested and qualified candidates should email their application letters with CVs as a single document in PDF to jobs@carecoop.co.zm. The closing date for receiving applications shall be 25th July 2025 The subject line for the email must be ‘Information Technology Officer’. Applicants must provide daytime contact numbers and three (3) traceable referees.

Only shortlisted-listed candidates will be contacted.

CARE COOPERATIVE SAVINGS AND CREDIT SOCIETY LIMITED IS AN EQUAL OPPORTUNITY EMPLOYER.