Workshop After – Sales Officer

Job Title: Workshop After-Sales Officer

Location: Lusaka, Zambia

Company: Massbreed Investment  Zambia Limited

About Us: Massbreed Investment Zambia Limited is a leading supplier of high-quality commercial vehicles and equipment, representing globally renowned brands such as FAW Trucks, Sino Trucks, Lovol Mining and Construction Equipment, and , Golden Dragon buses, and genuine spare parts. We are committed to delivering reliable, affordable, and terrain-appropriate solutions for the African market.

Job Overview: we seeking a dedicated and results-driven Workshop After-Sales Officer to join our Lusaka operations. The ideal candidate will play a critical role in ensuring customer satisfaction and supporting the service department in delivering quality after-sales services.

Key Responsibilities:

Coordinate vehicle servicing and repair activities within the workshop.
Act as the link between customers and workshop technicians to ensure timely and effective resolution of service issues.
Monitor job card processing, service scheduling, and follow-up on completion timelines.
Assist in managing spare parts requisitions and availability for ongoing jobs.
Ensure all customer concerns and service-related issues are addressed professionally and promptly.
Keep accurate records of all after-sales activities including customer feedback, complaints, and completed work orders.
Work closely with the Service Manager to uphold workshop quality standards and operational efficiency.
Provide support in warranty claim documentation and follow-ups.

Qualifications & Experience:

Diploma or Degree in Mechanical Engineering, Automotive Technology, or a related field.
At least 3 years of experience in after-sales service or workshop coordination in the automotive industry (commercial vehicles preferred).
Good understanding of truck/bus mechanical systems and workshop operations.
Strong communication and customer service skills.
Proficiency in Microsoft Office and workshop/job card management systems.
Knowledge of FAW, Sino, or Golden Dragon vehicles will be an added advantage.

Application Process: Interested candidates are invited to submit their CV and cover letter to jobs@faw.com.zm with the subject line “Workshop After-Sales Officer Application” by 20th July 2025 at the close of business.