IT Manager

Job description

Job Title: IT Manager

Reports to: The Chief Technology Officer
Department: Information Technology
Location: Lusaka
Employment Type: Contract

About the Role

The position of IT Manager will lead our IT operations, ensuring the smooth functionality of our systems across over Mika Meats, Mika Express and Mika Eats Limited additional sites across Lusaka Province and nationwide that may be assigned to you from time to time. This role involves managing a team of service technicians, overseeing complex networks, ensuring infrastructure reliability, and leading programming efforts on Windows-based platforms. As a Manager, you will work closely with various Hotel department heads, the CTO, and external stakeholders to provide innovative solutions and operational excellence.

Key Responsibilities

Leadership and Team Management

Manage the Helpdesk and Service Technicians, providing support to the all Companies under your charge.
Schedule technicians, generate reports, and oversee the daily operations of the IT team within the organization.
Foster a customer-service-oriented approach among the team, ensuring swift issue resolution and support.
Technical Operations and Maintenance

Oversee and coordination of IT equipment and ensure preventive maintenance plans are executed for all sites.
Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes, including backups.
Troubleshoot and resolve issues related to networks, storage, servers, cabling, databases, operating systems, and applications.
Manage high-level network configurations, including VLANs, and troubleshoot Cisco hardware and configurations.
Provide support for email servers running.
Ensure IT sites and retail stores are adequately planned and managed, producing reports as needed.
Work with Operations to ensure IT Infrastructure is running with little to no downtime
Work with the Expansion teams from Mika Group sister Companies to setup new sites when called upon
Car Tracker Installation and Maintenance

Oversee the installation, configuration, and maintenance of car tracking systems across the organization’s fleet.
Troubleshoot and resolve issues related to car tracking devices and software, ensuring optimal performance and reliability.
Collaborate with fleet management teams to monitor and analyze tracker data for operational improvements.
Programming and Development

Develop, troubleshoot, and maintain programs and scripts on Windows-based platforms to support business processes.
Infrastructure and Procurement

Monitor system performance, configuration, maintenance, and repair, providing recommendations for software/hardware procurement based on research.
Lead network installations and configurations for new and existing locations.
Collaborate with IT Officers and General Managers to resolve IT-related issues across the Companies.

Required Skills

Strong programming expertise on Windows-based platforms.
Experience in high-level network management, including VLAN configurations and Cisco hardware troubleshooting.
Hands-on experience with server support, infrastructure maintenance, and preventive maintenance planning.
Knowledge of email servers, particularly Microsoft Exchange 2019 and CPANEL.
Strong expertise in IT equipment repair and maintenance, software installations, and CCTV configurations.
Familiarity with dispatch and logistics coordination for IT equipment.
Advanced troubleshooting skills across databases, applications, and systems.

Qualifications

Bachelor of Science in Computing & Information Systems or a related field.
At least 8 years of experience in IT roles, including leadership and infrastructure support.
Proficiency in Cisco technologies, Microsoft technologies, and server infrastructure.

Attributes and Competencies

Customer-service-oriented with a results-driven mindset.
Operational and process excellence with the ability to work in pressured and deadline-driven environments.
Ability to self-manage workload, work independently, and prioritize effectively.
Detail-oriented with strong technical aptitude and problem-solving skills.
Passion for excellence, bias for action, and a proactive approach to challenges.
Strong relationship-building skills with internal teams, management, and external stakeholders.