Temporal Information Technology Officer

Job Description

The Assistant IT Officer – Temp shall ensure that all Infratel business support systems are managed, maintained and supported as per agreed operational service level agreements.
The Assistant IT Officer shall implement and review security and best practices in the provision of IT Services to both internal and external customers.
The Assistant IT Officer shall ensure that all Infratel business systems are maintained and supported and are available at all times.

Key Responsibilities
Maintain and support Website and Web Applications for Infratel
Maintain and support Backups and DR measures for the website and web applications
Train and Provide support users on usage of all web Applications
Implement and enforce policies and procedures that have been put in place for all systems and processes
Support regular security assessments programmes that are conducted
Ensure system sensitization and security awareness programmes are done
Change Management, Configuration and Patch Management
Recommend new features or changes to configuration/ workflows based on user feedback
Perform Patch Management for all systems
Carryout Change Management Processes
Provide support for administration of data Centre infrastructure and systems
Support for Cloud Services Deployment and Administration
Support for all internal applications and systems
Maintain and support Access Control systems
Maintain and support CCTV footage
Hardware Maintenance
Maintain and support all hardware for the enterprise and forthe data centre
Maintain an accurate IT inventory
Undertake periodic Preventative Maintenance on all IT Hardware
Manage and maintain the Incident Management System 
Train users on all ICT applications
Sensitize users on security entrenchment on all
Support all Infratel Staff on all applications
Provide periodical reports for all operations
Minimum Qualifications
Degree in ComputerScience or in any relevant field 
Member of ICTAZ 
Key Competencies and Skills
Good knowledge of BSS
Good knowledge of IT desktop support
Good knowledge of backup solutions, restoration andtroubleshooting
Good knowledge of Project Management
Good knowledge of hardware support, networkingand communication protocols
Abilityto collaborate and work with a team
Strongoral and written communication skills
Ability to multi-task while paying strongattention to detail
Highly proven ethical conduct andfree from criminal record; and
Highly computerliterate and presentation skills
Years of Experience Required
Minimum of two (2)years of Information Technology experience