Sales Executive

Job description

Job: IRC5589

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Description

Job Title Sales Executive – Zambia

Location Lusaka,ZM

Organization Name Kenya Airways

Department Description

Commercial

Brief Description

Reporting to the Country Manager Zambia, the ideal candidate will support achievement of Country commercial targets (passenger& cargo) through assigned trade/corporate portfolio while ensuring customer satisfaction through continuous customer engagement.

Detailed Description

Oversee overall Sales Effectiveness by:

Implementing Sales Strategy supporting direct channel first (including online).
Ensuring growth of share of wallet of existing customer base.
Providing valuable market intelligence as input to weekly sales meetings and sales calls.
Developing portfolio specific sales strategy and detailed plan for execution, based on data.
Thinking quickly and with clear objectives in mind, adjusting daily to overcome buyer objections effectively, to ensure a differentiating customer experience and cost-effective management of the country/region with an entrepreneurial spirit.
Weekly/Fortnightly planning, execution & update of sales calls on CRM
Maintaining a robust prospection pipeline with clients at all stages consistently converting at the end of the pipeline across the customer segments (Trade, Corporate, SME).
Resolving administrative, commercial and product improvement issues withintrade/corporate policies.

Ensure people Effectiveness & Collaboration through:

Seamless teamwork and handoff with Sales teams and Customer Experience
Conversion ofleads for partnerships as well as giving leads for business development and partnerships.

Oversee customer Experience Management/Relationship Management through

Increasing number of customer engagements – B2B & B2C
Ensure improved customer Satisfaction measurement – NPS (B2B; B2C)
Pursue growth of B2C & B2B database
Working together with clients, ideally daily, through the sales cycle and beyond.

Job Requirements

Bachelor’s degree preferably in business administration, economics or related fields.
3-4 years’ Sales experience in a similar or related role.
Strong sales and service background (including pipeline management)
Demonstrated experience in managing a sales portfolio over a diverse market segment.
Strong commercial business acumen/entrepreneurship and a service mindset.
Tech-savvy and can demonstrate a clear understanding and articulation of formal sales processes.
Demonstrates knowledge of universal travel trends affecting domestic/international travel.
Exposure to emerging world trends.
Must be highly analytical.
Airline experience and basic ticketing knowledge will be an added advantage

Additional Details

How To Apply

If you fit the profile, then apply today. Please submit a copy your detailed Curriculum Vitae here only. Due to the volume of applications that we receive, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.

Currency KES

Amount of Travel

Work At Home

External End Date 11-Jul-2025