Regional Sales Manager

Job description

Position Overview

The Regional Sales Manager is responsible for customer acquisition, retention and customer support.

Job Responsibilities

Management of the assigned sales region
Acquisition and on-boarding of customers for all distribution channels
Manage after sales relationships with customers.
Manage retention and upselling of merchant base.
Reporting of regional performance
Initiatives to improve the region sales in an attempt to meet and exceed targets.
Ensuring customers within the region receive the necessary support as per company policy.
As well as above, any other duties given by management.

Accountability and Performance Measures

Achievement of sales region target i.e.
Average sales per POS machine
Average sales for EVD, Cashin, Cashout, Merchant Payments and Card Payments
Average POS machine deployments per week
Active percentage of POS machines
Accountable for customer satisfaction and retention
Accountable for customer satisfaction and retention
Accountable for monthly premium merchant acquisition
Accountable for exceptional service levels
Accountable for visibility and product knowledge as well as machine operation by the merchants

Organizational Alignment

Reports directly to the Head-Sales and Distribution
Sales Representatives report to the Regional Sales Manager

Qualifications

Diploma in Business or related field
Bachelor’s Degree will be an added advantage
2 years’ experience in Sales

Personality Qualities

Problem solver
 Ability to work weekends, holidays and after hours as the system calls
Quick to attend to queries
Exemplifies good leadership with good people management skills
GO getter
Self-driven
Patient
Exudes Humility
Clean criminal and employment record
High Integrity morals