Debt Collections Officer

Job description

Role Description

Fin360 Limited is seeking results-oriented Debt Collections Officers (2) to drive timely loan repayments in a fast-paced digital lending environment. The role requires proactive engagement with delinquent clients, negotiation of repayment plans, and effective use of digital platforms to manage collections efficiently.

Key Responsibilities

Achieve monthly collections targets through timely and strategic follow-ups.
Engage defaulters via phone, SMS, email, and field visits.
Negotiate and structure practical repayment arrangements while maintaining a professional demeanor.
Effectively manage the assigned credit portfolio and accurately update customer interactions and outcomes on digital platforms.
Escalate unresolved or complex cases to management.
Support process improvements and contribute to the collections strategy.

Minimum Qualifications

Grade 12 with credits in English and Mathematics.
Degree in Banking & Finance, Business Administration, Economics, or a related field.
At least 1 year of debt collection experience, preferably in an NBFI or MFI environment.

Key Competencies

Tech-Savvy – Proficient in digital tools, CRMs, and lending systems.
Resilient – Maintains focus, persistence, and performance under pressure.
Communicative – Skilled in negotiation and customer engagement.
Professional – Handles sensitive matters with tact and integrity.
Meticulous – Detail-oriented with strong accuracy in reporting.
Collaborative – Works effectively across teams.
Resourceful – Applies creative and practical approaches to recoveries.

What We Offer

A performance-driven work environment with growth opportunities, training, and a supportive team culture. This role suits professionals with a proven ability to recover debt through strategic, high-quality client interactions.

You may apply via LinkedIn or email your application to mwila@fin360.co.zm

Attention: Ms. Mwila Nyirenda, HR & Admin Manager

Address: Fin360 Limited, Lusaka.