Branch Supervisor

Job description

Job Summary:

The Microfinance Supervisor is responsible for overseeing the daily activities of credit officers, ensuring effective delivery of financial services, maintaining portfolio quality, and ensuring compliance with institutional policies. The role involves guiding field officers, monitoring loan performance, and supporting community-based financial empowerment.

Key Responsibilities:

Team Supervision:
Supervise and provide leadership to credit/loan officers.
Assign and monitor fieldwork schedules.
Conduct regular performance reviews and coaching.
Loan Process Management:
Ensure proper implementation of credit policies and procedures.
Review and recommend loan applications before approval.
Ensure accurate client assessments and timely loan disbursements.
Portfolio Management:
Monitor loan portfolio quality and follow up on repayments.
Analyze and report on portfolio performance and risks.
Take action to minimize delinquency and default rates.
Client Support and Engagement:
Visit clients in the field for monitoring and verification.
Provide financial literacy training and customer support.
Mediate and resolve disputes or complaints from clients.
Reporting and Compliance:
Prepare weekly and monthly reports on disbursements, collections, and portfolio performance.
Ensure compliance with internal controls, policies, and regulatory requirements.
Conduct internal audits of field operations as necessary.

Qualifications and Requirements:

Diploma or Bachelor’s degree in Banking, Finance, Business Administration, or related field.
Minimum 2–3 years of experience in microfinance or related financial services, including at least 1 year in a supervisory role.
Strong understanding of group and individual lending methodologies.
Proven skills in credit analysis and risk management.
Proficiency in Microsoft Office and financial software.
Good leadership, communication, and interpersonal skills.
Willingness to travel and work in field conditions.

Key Competencies:

Leadership and staff development
Loan portfolio management
Decision-making and problem-solving
Customer service orientation
Integrity and accountability
Fieldwork adaptability

Interested candidates who meet the above job requirements should email their cover letter, detailed CV and copies of academic and professional certificates in one PDF document to chondokacarol@gmail.com and CC kazungula88@gmail.com Please indicate ‘SECFIN BRANCH SUPERVISOR’ on the subject field.

Note that only shortlisted candidates will be contacted.

Closing Date for application is 27th June, 2025 before close of business.