Technical Trainer

Job description

Location:  Zambia
Contract Type:  Permanent contract
Job Description available in English
About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.

Summary

Responsible for conducting or facilitating technical training courses for internal and external technicians.

The objective is to develop and deliver training programs effectively and efficiently to BIA technicians and client technicians.

What will be your responsibilities?

Prepare and deliver training programs at headquarters and at mining sites
Provide post-training support and resources
Assessing the achievements of trainees
Evaluate the training action and realize the balance sheet
Design new training modules and syllabus
Update and improve existing modules
Implement the guidelines of the forecast training plan
Adapt teaching style to suit different learning preferences and skill levels
Maintain training records and documentation
Support field technicians and customers
Stay current with the latest technologies, tools, and industry trends
Participate on the development plan of the Training Center through marketing actions
Answer technical questions and clarify complex concepts.
Assess learner progress through quizzes, practical tests, or projects
Report on training attendance, completion rates, and learner feedback

Strategy:

Monitoring of the training center’s development strategy
 Provide details on training programs to customers
Makes recommendations based on the training reports

Operations:

Organize training sessions (followed list of participants, classroom, training materials and pedagogical support etc.)
Conduct training programs courses

People management

Establish good group dynamic
Implement an individual and collective coaching APPROACH
Develop appropriate management style in adult learning with leadership

Communication

Use appropriate language
Develop main styles of communication (visual, auditory etc.)

Activity / Responsibility

Analysis of internal and external training needs in collaboration with the Training Manager
Develop modules and syllabuses (content, pedagogy, equipment)
Evaluates the performance of training programs

Responsibility QSHE

Comply with all applicable safety instructions on site at customers
Alert any potentially dangerous situation
Apply QHSE procedures
Ensure customer satisfaction

Who are we looking for?

Excellent learning ability and presentation skills
Excellent communication skills (written and oral)
Motivated team player
Good management of interpersonal relationships and networking
Good analytical and planning skills
Experience in maintaining and repairing mobile machinery is a plus
Ability to manage stress and change
Good knowledge of OEM literature and machinery
Knowledge of MS Office package
English spoken and written
Knowledge education methodology for adults is appreciated
SAP & CRM knowledge is a plus

Professional Skills (Example: Presentation Skills; Sales Skills; Project Management …) 

Qualifications & Experience:     

Have a minimum of 3 years’ experience as a trainer for adults
Have at least 3 years, preferably technician training experience on products (mainly Komatsu) and distributed by BIA.

What’s in it for you?

A permanent contract
A competitive salary and an interesting package of extra-legal benefits
A human sized company with international dimension, encouraging autonomy and team spirit
Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
Benefit from a challenging career opportunity with an extensive training program
In this challenging job you get the possibility to take initiative and further develop the function