Commercial Manager

Job description

JOB OPPORTUNITY

Mulonga Water Supply and Sanitation Company Ltd is a dynamic and vibrant Company providing water and sanitation services in the Municipalities of Chingola, Mufulira and Chililabombwe. At Mulonga, all employees play a crucial role in moving the company “towards purified excellence”. Thus Mulonga acknowledges the importance of having a team that will actualize its objectives and ultimately transform Mulonga into “the most admired utility in Africa”. To ensure this is achieved, Mulonga commits to attract and retain the best employees through a systematic talent management process.

Applications are now invited from suitably qualified candidates to join the team in the position below;

COMMERCIAL MANAGER

Purpose of the Job

To develop the business through managing and coordinating the commercial functions in the Division in order to enhance revenue generation and collection for MWSC and achieve set revenue targets.

Main accountabilities

Review the market on a continuous basis and exploit emerging opportunities to enhance company revenue base.
Devise and implement commercial and business strategies aimed at ensuring timely collection of revenue from all clients, to enable the Company operate as a viable business enterprise.
Collect all billed revenues, including arears, to ensure cash flow sustainability
Organize and co-ordinate market research to establish customers’ areas of dissatisfaction and introduce alternative methods to redress the situation.
Ensure growth in revenue generation through customer retention and enhanced new water and sewer connections.
Ensure that Database clean-up is done on monthly basis.
Carry out thorough Billing Analysis and give recommendation for improvement.
Resolve customer complaints and requests within stipulated service level agreements.
Resolve audit queries within the required timeframe.
Assess the performance of support staff and arranges suitable training.
Prepare departmental budget and contribute to the departmental efficiency savings by ensuring that the allocated budget is not exceeded.
Supervises, coaches and motivates staff to ensure that employees perform to expectations.

Knowledge and Skill Requirements:

Grade 12 Certificate with Five (5) O Levels
Degree in Business related field
5 years post qualification experience
Valid Driver’s License with minimum of 2 years’ experience (Ability to Drive Manual Vehicle) will be an added advantage

If you have the necessary competences/qualifications we are looking for, please submit your application together with a comprehensive C.V. as one document including your contact phone number and copies of your certificates and names of three referees to careers@mwsc.com.zm not later than Friday, 4th July 2025.

Please use your name & position being applied for in the Subject.

Please note that only short listed candidates will be communicated to. Female candidates are especially encouraged to apply.

Applications should be addressed to:

The Director Human Resources and Administration

Mulonga Water Supply and Sanitation Company Limited

Musonko House, Kabundi Road

P O Box 11712

CHINGOLA.

“Mulonga – “Towards Purified Excellence”