Business Development Manager

To manage new business development portfolios of clients for Research, Media Buying and Branding/OOH. To drive new business opportunities for the company and ensuring maximum profitability. Based upon excellent knowledge of the client’s business, to lead and drive the team to provide excellent client services and manage the delivery of exceptional service that meets and exceeds business targets for the client and for the agency.

JOB RESPONSIBILITIES

1. Business Management and Implementation
Actively networking within the industry and ensure that the agency is at the forefront of clients
To set and direct the delivery of the income targets for each client account
Share the overall business development process with the rest of the team
Focus on key deliverables through the existing and potential client base to create a win-win solution that enables profitability and the relationship with clients
Drive new business acquisition through targeting key accounts
Give the client service team direction through managing the retention of existing clients by delivering consistent high standards of work to exceed expectations and impact on bottom line
Believing in passion and brand values for any client, as well as the individual, especially those within the company
Ensure that the team functions effectively and efficiently, with the ultimate objective of ensuring the client assigned to the team are happy, loyal and profitable to the agency
Ensure optimum deployment of 360-degree communication, facilitate problem solving, manage client relationships, monitor the health of the client’s business within the agency, deliver bottom line client profitability and grow the clients’ business within the agency

2. Client Management and Business Development
To ensure clear understanding of the client’s strategic and operational requirements and communicate this to the team
Through close relationship with the clients, continuously develop the strategic direction of each client account and ensure communication of any directional changes to the team
Deliver high standards of client satisfaction, measuring this through feedback, surveys, response to campaigns and continuously adapting and adjusting approaches to benefit client needs
opportunity to benefit from access to the range of services that are available within the agency
Building the strength of the business relationship through delivery of value-added services to the benefit of the client
To actively pursue business development opportunities with the client accounts, selling additional services whenever possible
To support the delivery of New Business into the agency through leadership or involvement of pitch project work and delivery
Identify areas of growth on existing and new business

3.Financial Management
To manage and monitor the income from all client accounts
Ensure invoicing and financial administration is of a high standard to keep income coming into the agency
To provide monthly sales reports to the General Manager
To achieve or exceed all key financial targets for the agency
To drive all daily business activity towards the achievement of business targets

4.Any other Duties
Perform any other duties as assigned

QUALIFICATIONS

EDUCATION AND EXPERIENCE  

Grade 12 Full Certificate
Bachelor’s degree in Business Administration and/or Marketing, Project Management or equivalent
Zambia Institute of Marketing Membership is required
3 years’ or more work experience in similar position

SKILLS & COMPETENCIES

Strong interpersonal and communication skills
Leadership skills
Excellent communication and presentation skills
Professionalism
Team player
Client focus
Creativity
Advertising and Research experience will be an added advantage
Commitment to continuous learning
Clean valid driving license