Multiple Positions

1. Position: Indian Cuisine Chef
Location: Lusaka
Industry: Food Processing
Level: Mid-Level to Experienced

Do you have a passion for Indian cuisine and the culinary skills to bring authentic flavors to life?

Our client in the food processing and hospitality industry is looking for a skilled Indian Cuisine Chef to lead kitchen operations and deliver high-quality traditional dishes.

This role is ideal for a chef with a deep understanding of Indian cooking techniques, strong kitchen management abilities, and a flair for creating memorable dining experiences.

Key Responsibilities:

1. Food Preparation & Cooking

Prepare and cook a wide variety of authentic Indian dishes including curries, tandoori, naan, and more.

2. Menu Development

Contribute to menu planning and innovation while staying true to traditional recipes.
Adapt recipes for dietary preferences when required.
Kitchen Management
Manage daily kitchen operations, inventory, and procurement of supplies.
Ensure timely and smooth food service delivery.

3. Food Safety & Hygiene

Maintain high standards of cleanliness and ensure compliance with food safety regulations.

4. Staff Training & Supervision

Train and mentor junior kitchen staff to maintain consistency and quality.

5. Quality Control

Oversee the presentation, taste, and quality of every dish before it leaves the kitchen.
Inventory Management
Source fresh ingredients and manage proper food storage to reduce waste.

6. Ideal Candidate Should Have:

Proven experience in preparing authentic Indian cuisine
Strong leadership and kitchen supervision skills
Knowledge of food safety regulations and hygiene standards
Creativity, attention to detail, and passion for culinary excellence

Ready to spice up your career?

Apply today by sending your CV to info@yamishibusinesssolutions.com with subject: INDIAN CUISINE CHEF – APPLICATION.

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2. Customer Service Officer
Location: Lusaka
Industry: Food Processing

Job Summary

Our client in the food processing industry is looking for a proactive and detail-oriented Customer Service Officer to help ensure exceptional service delivery and customer satisfaction. This role involves supervising customer care processes, supporting a team of agents, and minimizing service-related risks such as miscommunication, missed orders, and customer dissatisfaction. The ideal candidate is a strong communicator, organized, and eager to grow in a dynamic, customer-focused environment.

Key Responsibilities

1. Team Supervision

Support and oversee daily activities of customer care agents.
Ensure adherence to service policies, procedures, and response time standards.
Monitor customer interactions (calls, chats, walk-ins) to spot potential issues early.

2. Complaint Management

Handle escalated or sensitive complaints to ensure resolution and customer satisfaction.
Assist in managing the escalation process for high-impact cases to reduce customer churn.

3. Order Management

Accurately input customer orders into the ERP system and verify large or multi-day orders.
Maintain the Kitchen Diary, ensuring orders are tracked and matched to system entries.
Coordinate with kitchen staff to assign orders and track completion/delivery times.

4. Performance and Training Support

Assist in tracking agent performance and identifying areas for improvement.
Participate in training sessions focused on customer service skills and risk management.

5. Data Integrity & Reporting

Ensure accurate and up-to-date data across CRM, ERP, and Kitchen Diary systems.
Record customer interactions, complaints, and resolutions to support continuous improvement.

6. Policy Compliance

Promote adherence to customer service policies, procedures, and daily operational checklists.
Support enforcement of compliance standards and address non-compliance proactively.

7. Additional Responsibilities

Take on other duties as assigned to support the customer service team and organizational goals.

Key Skills & Requirements

Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
Strong communication and interpersonal skills.
Basic knowledge of CRM or ERP systems (training will be provided).
Ability to multitask and stay organized in a fast-paced environment.
Eagerness to learn and grow in a customer service role.

To Apply: Send your CV and cover letter to info@yamishibusinesssolutions.com with the subject line “Customer Service Officer – Application”

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3. Operations Officer
Location: Lusaka
Full-Time

Are you passionate about streamlining operations, optimizing inventory, and maintaining top-tier quality standards?

Our client is seeking a detail-oriented and proactive Operations Officer to take the lead in inventory and quality control functions.

Key Responsibilities

Oversee and optimize inventory control systems
Conduct regular stock audits and reconcile discrepancies
Implement and maintain quality control standards
Drive continuous process improvement and cost-efficiency
Lead root cause analysis and enforce corrective actions
Deliver insightful reports to the COO on inventory and quality performance
Supervise and mentor the Inventory Clerk
Collaborate across departments—production, procurement, and sales

Qualifications

Bachelor’s degree in Operations Management, Supply Chain, Logistics, or a related field
Minimum 2 years of experience in operations, inventory, or quality control
Strong analytical and problem-solving skills
Knowledge of inventory software and quality management systems
Familiarity with local and international food safety standards is a plus
Excellent communication and team leadership abilities

This is a fantastic opportunity to be part of a company that values operational excellence and continuous improvement.

To Apply: Send your CV and cover letter to info@yamishibusinesssolutions.com with the subject line “Operations Officer – Application”

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4. Head Waiter
Location: Lusaka
Industry: Food Processing

Do you have strong leadership skills and a passion for delivering a high-quality dining experience?

Our client in the Food Processing industry is seeking a reliable and service-driven Head Waiter to oversee waitering services and ensure guests receive excellent service from start to finish.

This is an excellent opportunity for someone with experience in food service operations and team supervision to take their career to the next level.

Key Responsibilities

1. Food Preparation & Coordination

Liaise with chefs and managers to coordinate daily service operations and menu planning
Supervise preparation and ensure meals meet company quality standards
Oversee portion sizes, food temperatures, presentation, and timing

2. Table Service & Guest Experience

Supervise table settings and ensure neat presentation of cutlery and glassware
Guide customers with menu recommendations and ensure prompt service
Calmly address and resolve customer complaints to maintain satisfaction

3. Health & Safety

Ensure hygiene standards and safety protocols are followed by all staff
Supervise cleaning, food handling, and hazard prevention measures
Report any maintenance issues and participate in regular health and fire safety training

4. Administration & Team Supervision

Create duty rosters, maintain service records, and support daily shift operations
Train new servers on SOPs, service expectations, and workplace etiquette
Supervise and mentor junior staff for professional growth and consistency

5. Payments & Cash Handling

Ensure timely bill payments and reconcile revenue at the end of each shift
Handle POS operations, manage cash/credit transactions, and settle end-of-day reports

6. Vendor & Supplier Collaboration

Liaise with suppliers to ensure timely deliveries and favorable terms
Resolve service issues with external vendors professionally

Candidate Profile

Experience supervising a food service or hospitality team
Strong organizational, customer service, and leadership skills
Good understanding of food safety and service quality standards
Ability to multitask in a fast-paced environment
Familiarity with POS systems and basic administrative duties

To Apply: Send your CV and cover letter to info@yamishibusinesssolutions.com with the subject line “Head Waiter – Application”

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