Hotel Manager

Livingstone, Zambia
Full-time
Company Location: Royal Livingstone Victoria Falls Zambia Hotel by Anantara
Company Description

Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia, Indian Ocean, Europe and the Middle East.

Job Description

We are seeking an experienced and dynamic Hotel Manager to join our team in Livingstone, Zambia. As the Hotel Manager, you will be responsible for overseeing all aspects of our hotel operations, ensuring exceptional guest experiences, and driving business growth in this vibrant tourist destination.

Lead and inspire a diverse team of hospitality professionals across all departments
Oversee daily operations, including front desk, housekeeping, food and beverage, and maintenance all other departments
Develop and implement strategies to maximize revenue and profitability
Ensure the highest standards of customer service and guest satisfaction
Manage budgets, financial forecasting, and cost control measures
Collaborate with sales and marketing teams to develop and execute promotional initiatives
Maintain compliance with local regulations and industry standards
Foster relationships with key stakeholders, including guests, staff, and local community partners
Continuously analyze market trends and competitor activities to maintain a competitive edge
Implement and oversee staff training programs to enhance skills and service quality
Manage inventory and procurement processes to optimize operational efficiency
Handle guest complaints and resolve issues promptly and professionally
Qualifications
Proven experience as a Hotel Manager or in a similar senior hospitality role
Strong leadership and team management skills
In-depth knowledge of hotel operations, including front office, housekeeping, and food and beverage services
Excellent financial acumen with experience in budgeting, forecasting, and revenue management
Outstanding communication and interpersonal skills
Ability to work in a fast-paced, multicultural environment
Proficiency in hotel management software and property management systems
Knowledge of local hospitality industry trends
Strong problem-solving and decision-making abilities
Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s degree preferred)
Fluency in English
Flexibility to work varying shifts, including weekends and holidays
Passion for delivering exceptional guest experiences and driving customer satisfaction
Additional Information

Personal  Attributes

Charismatic, professional, and approachable demeanor.
High levels of integrity, discretion, and accountability.
Ability to work under pressure and adapt to changing situations.
Strong attention to detail and quality.

Include 3 traceable referees on your CV with valid mobile numbers and email addresses.