Deli Manager

Job description

Are you a passionate leader with a taste for success? Choppies Supermarkets Limited is looking for a dynamic and experienced Deli Manager to take charge of one of our most vibrant departments. In this role, you will lead with purpose; driving sales, minimizing stock loss, and ensuring every customer enjoys a top-tier del experience. If you thrive in a fast-paced retail environment and have a sharp eye for operational detail, this is your opportunity to make a real impact while delivering quality, flavor and service excellence every day!

Duties & Responsibilities

Merchandising Management

Executes planograms and merchandising standards 100%.
Ensures products are handled, packed, and presented as per SOP.
Maintains stock availability and freshness, rotating and monitoring sell-by dates.
Identifies fast-moving items to optimize sales and margins.
Ensures trade readiness and cleanliness at all times.
Oversees promotional execution and compliance.
Communicates customer needs to Demand Planning.

Administration

Monitors waste, stock turnover, and budget performance.
Ensures records are accurate and visible.
Oversees equipment maintenance and general upkeep.

Systems

Conducts frequent stock counts and manages out-of-stock/overstock issues.
Knowledgeable in the use of Operating systems for stock transfers, markdowns, and reporting.
Communicates with Demand Planning using reporting tools.
Processes waste and monitors electronic communication throughout the day.

Staff Management

Communicates priorities, sets targets, and delegates tasks. Manages compliance with policies and procedures.Shares updates from regional meetings and responds to queries. Reviews and adjusts staff schedules using current work plans.

Customer Service

Handles customer queries and provides alternatives for out-of-stock items. Ensures service standards and operational readiness.Maintains working equipment and clean displays.

Food Safety & Hygiene

Maintains hygiene, housekeeping, and food safety standards.
Ensures stock rotation and sanitation procedures are followed.
Manages non-conformances through corrective actions.
Implements and monitors cleaning schedules.

Experience & Qualification

3 years’ experience in the Deli department/Retail food chain outlets/Restaurants
Bachelor’s Degree/ Diploma & Full Grade 12 Certificate

Skills, abilities, knowledge, licenses, certifications:

Knowledge of food regulations and safety procedures-certification is required, but may be completed after hiring
Ability to read and follow complex recipes, Basic computer skills
Ability to perform in a stressful environment – FMCG (Super store set up) may cause workload to increase tenfold from normal day.
Must be able to stay calm and focused, Ability to prioritize multiple assignments
Ability to schedule tasks in order to meet delivery deadlines
Supervisory skills – ability to train Employees to use time efficiently and to be uncompromising regarding product quality.

Physical Exam Required: Medical Report & Police Clearance

Send Curriculum Vitae & Cover Letter at this stage to: careers@choppies.co.zm

Closing date: 23rd June 2025