Customer Care Representative

Job Opportunity: Customer Care Representative
Location: Lusaka, Zambia
Company: Nelt Zambia Limited

Customer Care Representative – Job Description

Who We Are – Nelt Group

At Nelt, we are a leading regional company specializing in distribution, logistics, and trade marketing. With a presence in over 15 countries and more than 30 years of experience, we partner with global and regional brands to deliver innovative, efficient, and sustainable supply chain solutions. Our success is built on strong values, customer-centric thinking, and a commitment to operational excellence. At Nelt, we believe that our people are the key to our continued growth and leadership in the market.

Job Purpose

As a Customer Care Representative, you will play a vital role in managing daily customer transactions, maintaining accurate financial and operational records, and supporting logistics and warehouse operations. You will serve as a key liaison between customers and internal teams to ensure excellent service delivery and operational efficiency.

Key Responsibilities

Cash & Sales Processing

Process daily cash payments from walk-in and wholesale customers.
Generate and issue accurate cash sale invoices with complete documentation.
Receive and verify physical cash against sales orders and receipts.

Record Management

Maintain daily sales records and cash summaries.
Submit detailed reports to the Accounts team.
File and organize transaction documents and delivery notes.

Accounts Receivable

Follow up on outstanding invoices and payments.
Communicate with customers to resolve payment issues or discrepancies.

Warehouse Coordination

Assist with the loading and dispatching of goods.
Ensure smooth coordination between sales and logistics.

Vehicle & Transport Admin

Monitor vehicle documentation (road tax, insurance, fitness).
Update records and alert management of expiry timelines.
Coordinate payments for third-party transport services.

Order Processing

Import and enter and creating all type of orders into the system.
Ensure accuracy and prompt data entry.

Stock & Reporting Support

Support tracking of stock movements.
Contribute to weekly sales and financial reporting.

Customer Account Setup

Open and manage customer profiles in the company’s database.
Ensure information accuracy and compliance.

Qualifications & Experience

Education: Diploma or Bachelor’s Degree in Business Administration, Finance, or related field.
Experience: Minimum 1 year in customer service, cashiering, or logistics support role.
Technical Skills: Proficiency in Microsoft Excel (data entry, basic formulas, reports). Familiarity with POS systems and invoicing tools.
Communication Skills: Strong written and verbal communication skills. Customer-focused with problem-solving abilities.
Attention to Detail: Accuracy in cash handling, data entry, and document management.
Team Player: Ability to work cross-functionally with warehouse, accounts, and transport teams.

What We Offer
Opportunities for career advancement within Nelt Group
Training and development programs
A collaborative and supportive work environment

Email your details to: Hrzambia@nelt.com

Please include “Application – Customer Care Representative” in the subject line.